SHIPPING & RETURN POLICY

Shipping Policy

All in-stock orders (excluding pre-order items) are processed and shipped within 72 hours.

Estimated delivery time is approximately 7 business days, depending on your location and local carrier operations.

Taocasa is an independent brand founded and operated by a single creator. From product selection and packaging to customer support and logistics coordination, every detail is handled personally.

We sincerely appreciate your trust and support.
Your patience means a great deal to us, and we are continuously working to improve efficiency and deliver your orders as quickly and smoothly as possible.

If you have any questions about your order, please feel free to contact us at any time.

Returns & Refunds Policy

If you receive a product that is defective, damaged, or incorrect, please contact us as soon as possible after delivery. We will gladly assist you and resolve the issue promptly.

For returns not related to product quality, customers are responsible for the return shipping costs. Please contact us to obtain the correct return address before sending any items back.

Once your returned item is received and inspected at our warehouse, we will process your refund accordingly.

As all operations are personally managed, there may occasionally be slight delays in processing. We truly appreciate your understanding and patience.